- Canceling Orders
If an item has shipped and is in route, the customer must contact Indoor Fountain Pros customer service department to advise us of your desire to cancel your order. The customer is responsible for 15% restocking fee if order is canceled after production has started. Cancellations need to be made in 24-48 hours after order is placed. Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.